Total quality management for complete customer satisfaction

To fully satisfy the needs of its customers and the context, Nuova Menon has adopted a systematic approach for managing quality, the environment and safety as a strategic objective of its operations. The system clearly sets out the ways in which the company procedures and activities are to be carried out in order to achieve excellence at every level. The implementation of a Quality, Environment and Safety Management System is extremely important in the current competitive climate and aims to:

• Offer results that increasingly correspond with the customers real needs in terms of safety and the environment.
• Launch a constant and continuous improvement process for procedures and therefore the entire system. Increase the company’s overall effectiveness and efficiency. Safeguard the health and safety of workers.
• Safeguard and improve the working and surrounding environment.

The means identified for implementing this type of system is Total Quality Management (TQM), an integrated approach to the company’s activities with a strong focus on customer focus and the context.